OPERATION NAME

Miscela d’Oro Online Loyalty Program (hereinafter referred to as the “Loyalty Program”) 2024 – 2027.

PROMOTING ENTITY

Miscela d’Oro S.p.A., with registered office at Via E. Fermi Z.I.R. – 98124 Messina, Italy (hereinafter referred to as “Miscela d’Oro”).

LOYALTY PROGRAM ACTIVATION

The Loyalty Program can be activated on the online shop www.misceladoro.com by registering as a user and making a first purchase.

Enrollment is completed upon registration on Miscela d’Oro S.p.A.’s e-shop and acceptance of these terms and conditions.
By joining the Loyalty Program, participants consent to the processing of their personal data and agree to be contacted (via mail, email, SMS, MMS, phone, and other digital communication channels) exclusively for information related to the Loyalty Program.

Without prejudice to any other rights provided by law, including the right to compensation for damages, Miscela d’Oro may revoke a customer’s right to participate in the Loyalty Program and deactivate their membership in case of violations of the terms of sale and these regulations or in case of abusive use or actions damaging Miscela d’Oro’s brand and image.

TERMS OF PARTICIPATION

The Loyalty Program may not be used by customers for advertising or promotional purposes related to Miscela d’Oro’s products unless expressly authorized by the company.

By registering, the customer agrees to provide only truthful and accurate information. Furthermore, they agree not to use fictitious information or details belonging to third parties. Customers are encouraged to keep their personal and contact details up to date by accessing the “My Account” section on www.misceladoro.com.

These terms may be modified and/or canceled at Miscela d’Oro’s discretion at any time, with appropriate prior notice.

LOYALTY PROGRAM DETAILS

Participation in the Loyalty Program is free of charge.
Loyalty points are non-transferable and non-exchangeable.
Unless otherwise specified, Loyalty Program points cannot be combined with other promotional initiatives.

BENEFITS

Customers enrolled in the Loyalty Program will have the right to:

  • Participate in the loyalty program;
  • Earn points that can be converted into discount vouchers for purchases made on Miscela d’Oro’s e-shop;
  • Earn extra points convertible into discount vouchers by inviting friends to register on www.misceladoro.com.

POINTS ACCUMULATION

Unless otherwise stated:

Miscela d’Oro S.p.A. reserves the right to deduct points awarded in error, due to regulatory violations, or in the event of order cancellations.

Customers can check their points balance at any time in the “My Account” section on www.misceladoro.com.

TIER LEVELS

  • Upon reaching 1500 points, the customer will become a GOLD member.
  • Upon reaching 2000 points, the customer will become a PREMIUM member.

Miscela d’Oro S.p.A. reserves the right to introduce additional rewards and/or benefits for GOLD and PREMIUM members.

BONUS POINTS

By inviting a friend to register on www.misceladoro.com and make their first purchase, the referring customer will earn 150 points, while the new customer will receive 100 points on their first order.

POINT CONVERSION INTO DISCOUNT VOUCHERS

  • 1 point corresponds to €0.03 in discount, redeemable exclusively for online purchases on www.misceladoro.com.
  • Points can be redeemed only with a minimum purchase of €30.
  • Customers can convert their points into discount vouchers at any time through the “My Account” section on www.misceladoro.com. Once points are converted into a discount voucher, the corresponding points will be deducted from the balance.
  • The discount code obtained can be applied in the cart during checkout.

The maximum validity period for accumulated points is until December 31, 2027. After this date, any unused points will expire, and new purchases will no longer generate points.

ACCOUNT THEFT OR LOSS OF ACCESS

In case of account theft or complete loss of access credentials, the customer may request account reactivation by sending an official request, along with valid identification, via certified email (PEC) to Miscela d’Oro.

Account reactivation will not affect any benefits the customer has accrued up to that point.
Miscela d’Oro shall not be held responsible for any unauthorized use of accumulated points by third parties.

DURATION

The initiative is valid from April 1, 2024, to December 31, 2027.

PRIVACY POLICY

The data controller is Miscela d’Oro S.p.A., with registered office at Via E. Fermi Z.I.R. – 98124 Messina, Italy.

Miscela d’Oro provides the following information regarding data processing in accordance with Article 13 of Regulation (EU) 2016/679:

  • Miscela d’Oro processes personal data collected via www.misceladoro.com for the management of the Loyalty Program.
  • Personal data will be processed using primarily electronic tools for the following purposes:
    • Managing the accumulation of points from purchases;
    • Managing available discounts based on accumulated points;
    • Fulfilling any legal obligations that apply to Miscela d’Oro as the data controller.

Failure to provide mandatory personal data would make it impossible for Miscela d’Oro to offer the requested service, meaning the customer would not be able to join the Loyalty Program.

Personal data may be processed by Miscela d’Oro’s employees or collaborators, as well as by carefully selected external service providers appointed as data processors under Article 28 of Regulation (EU) 2016/679.

Data will be stored for the duration required by applicable regulations and managed securely. Once processing is no longer necessary, the data will be securely deleted. No personal data will be publicly disclosed.

At any time, customers may access, update, modify, or delete their personal data, or exercise other rights under data protection laws, by sending an email to news@misceladoro.com or by mailing a letter to:

Miscela d’Oro S.p.A.
Via E. Fermi Z.I.R. – 98124 Messina, Italy.

By contacting Miscela d’Oro, customers can exercise their rights to:

  • Confirm the existence of their personal data and access it;
  • Update, modify, or correct their data;
  • Request deletion, anonymization, or restriction of data processing;
  • Object to data processing for legitimate reasons;
  • Object to data processing for marketing purposes;
  • Withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal;
  • Request data portability or lodge a complaint with a supervisory authority, as applicable under Regulation (EU) 2016/679 since May 25, 2018.